SUPPORT
Order Information
Shipping
Warranty
Lasers
Crystals
Precision Optics
Laser Accessory Parts
   
   
   
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
 
WARRANTY
 
 
All Sanctity Laser products are guaranteed to meet the quoted specifications.
 
Sanctity Laser warrants to the original purchaser (the Buyer) only.
 
Warranty time is calculated from the day you receive the product from the courier.
 
Laser Systems Warranty time is ( 12 ) months.
 
Laser Modules Warranty time is ( 6 ) months.
 
Laser Pointers Warranty time is ( 6 ) months.
 
Laser Diodes Warranty time is ( 6 ) months.
 
Optict Parts Warranty time is ( 6 ) months.
 
Optict Crystals Warranty time is ( 6 ) months.
 
Laser Scanners  
Infrared Laser Display Cards  
Optical Tables & Breadboards warranty time is ( 12 ) months.
Optomechanical Components  
 
Products are warranted to conform to Sanctity Laser published specifications, Sanctity Laser will repair or replace free of charge, any parts found to be defective during the warranty period.
 
The Products beyond warranty period, we will offer the repair charge after we receive the return products, we will repair the products after customer confirm.
When we send repaired products to customer the repair charge will list to Invoice, customer need pay the Invoice after receive products.
 
If the ( Laser system, Laser module and Laser pointer ) operate time over the laser diode life time, the output power must will gradually falling, we suggest to purchase a new product.
 
 
Notes For Warranty and Safe of Products
 
LASER LASER MODULES OPTICALS CRYSTALS
 
 
RETURN & REPAIR COST
 
 
It is possible to troubleshoot many problems via E-mail, phone or fax.
 
If products must be returned to Sanctity Laser, please contact us for a Return Material Authorization (RMA) number prior to shipping the products. No returns are accepted without an RMA.
 
Within Warranty Time: Sanctity Laser will free to repair products.
 
Out of Warranty Time: Sanctity Laser also will repair products, but the products must return to us first, after we receive products and test, we will offer a repair cost to you, after you affirm we will repair it.
 
[ You can find the product "date of manufacture" or "products number" from products label of products body or package, if you not sure is the products within warranty time, please give the "products number" to our customer service, we will let you know the exact information about the products ].
 
Within Warranty Time: We will bear the shipping cost of the customer's return and delivery of the repaired product.
 
Out of Warranty Time: Customer need bear the shipping cost of the customer's return and delivery of the repaired product.
 
Please pay special attention to adequate packaging so that the products will not damage during shipment. ( The original packing way is best for keep the products safe ).